Returns + Refunds
At Alley Cats Store, customer satisfaction is our top priority. While we strive to provide the best quality products, we understand that sometimes things can go wrong. This policy outlines the terms and conditions under which refunds and returns are processed.
Refunds for Defective Items
We offer refunds solely for items that are defective or damaged. If you believe you have received a defective item, please reach out to us with proof, such as photographs or other relevant documentation, to validate your claim. Once you’ve sent proof, we’ll get in contact.
Return Process
If your item is deemed faulty, please follow the steps below to return it:
Contact us in the ‘About’ section of this website, with details of the issue, and we’ll get in contact.
Upon review and approval of your claim, we’ll advise you on the return process.
Note: All return shipping costs must be borne by the buyer. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the item reaches us safely.
Refund Process
Once your returned item is received and inspected, we will send you an email notification regarding the status of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.
Contact
For any queries or issues related to refunds and returns, please get in touch in the ‘About’ section. We aim to respond within 48 hours.
As a small business, our capacity for flexibility in terms of returns and refunds is limited. We deeply value your understanding and support in this matter. Rest assured, our commitment to ensuring that our valued customers receive items in perfect condition remains steadfast. In cases where items are genuinely faulty, we will not hesitate to provide a replacement or refund. By making a purchase with us, you acknowledge and agree to the terms and conditions set forth in this Refund and Return Policy.